Refund Policy

This Refund Policy applies to subscriptions to ColorMatch Assist, operated by ES Impact Ventures LLC. Payment is processed by Stripe.

Free trial

New subscribers may be offered a 7-day free trial. A payment method is collected upfront. If you cancel before the trial ends, you will not be charged. If you do not cancel, your paid subscription begins automatically at the end of the trial at the then-current price.

Cancelling your subscription

You can cancel at any time from the Account page. Cancellation stops future renewals and takes effect at the end of your current billing period. You keep access to paid features until that date. We do not offer pro-rated refunds for the unused portion of a paid period.

General refund rule

Paid subscription fees are non-refundable except (a) as required by applicable consumer-protection law, or (b) at our sole discretion in the situations described below.

When we will consider a refund

• Duplicate or accidental charge. If you were charged twice or clearly did not intend to subscribe, contact us within 30 days and we will refund the incorrect charge.
• Extended service outage. If a technical failure on our side prevents you from using the paid Service for an extended period, we may offer a partial refund or credit.
• Required by law. Where local consumer-protection law grants you a refund or cancellation right, we honor it.

How to request a refund

Contact us through /support. Include the email address on your account and, if possible, the Stripe receipt or invoice number. We reply within 1–2 business days. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.

Chargebacks

If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a chargeback. Filing a chargeback without first contacting us may lead to your account being suspended pending resolution.

Price changes

If we change subscription prices, we will give reasonable prior notice. Changes take effect at the start of your next billing period; you can cancel before then to avoid the new price.

Contact

Questions about refunds or billing? Contact us through our Support page.